Systematic Power Restoration
After assessing damage caused by a storm, CenterPoint Energy crews begin restoring power in this order:
Restore service to key facilities vital to public safety, health & welfare - like hospitals, police/fire departments - and secure downed power lines.
Repair major lines and fuses strategically to restore power to the most customers in the least amount of time, usually beginning with transmission & substations.
Repair transformers - each typically serve 10 customers.
Repair service drops & underground lines to restore power to individual homes.