Electric reliability refers to having safe and consistent access to electricity. A reliable electric system depends on both proactive technology and effectively responding to unexpected events. Below are some key factors that can impact the reliability of your electric service.

  • Systematic power restoration:
    We restore power in states, starting with critical infrastructure and major lines, then moving to smaller circuits and individual homes to reach the most customers safely and as quickly as possible.
  • Intelligent-grid monitoring:
    Advanced sensors and automation help detect and respond to potential issues before they cause outages.
  • Weather events:
    Severe storms, lighting and extreme temperatures can damage infrastructure and interrupt power delivery.
  • Trees and vegetation:
    Overgrown branches or fallen trees can interfere with overhead lines, especially during storms.
  • Accidental damage:
    Vehicles hitting utility poles, construction work, animals and even equipment tampering can all disrupt service.
  • Peak usage predictions:
    When energy demand is higher than anticipated, like during a heat wave, it can strain the system and affect the reliability.
  • Rerouting electricity:
    In some cases, electricity can be rerouted around trouble spots to help keep the power on, while crews make repairs.
  • Load shed events:
    During emergency grid conditions, brief outages may be necessary to reduce strain and protect the larger power system.

At CenterPoint Energy, we are committed to investing in our infrastructure and preparing for the unexpected so you and your family can have safe and reliable energy to power your everyday life.